What can we help you with?
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Top 7
questions -
Technical
issues - Orders
- Mobile
- Fluenz ID
Top Seven Support and Sales Questions
What does your license include?
- Access to every platform or product, including Fluenz Online, Fluenz Android App, Fluenz iOS, Fluenz iPad, Fluenz Flashcards, Fluenz Audio, Fluenz Assessment tool, the Fluenz Commons community, and Fluenz Audio.
- The ability to manage the user's contents, the tracking and syncing functions across the devices, as well as updates to fix content errors and/or technical breakdowns.
- We are used to provide new products and platforms for free to current users without regard to the original commitment we made to them in our Terms of Service. At our discretion and whenever possible, we intend to continue providing all Fluenz content to our customers.
How many users are allowed per license?
The license allows for one user. Fluenz Homeschool licenses are available for 3, or up to 6 users per household. For Fluenz Homeschool information please go to https://fluenz.com/organization/homeschool/
How do I use Fluenz offline?
Fluenz is fully available offline via our Android and App Store apps. As soon as those devices are online they will sync your progress through the program, and you can jump on and off any online and offline without missing your last place in the program.
How do I get started?
After your purchase Fluenz we send you an activation email (please check your Spam tray if you don't get it). If you are certain the email was never sent please send us an email, as it is possible there is a mistake in the inputting of the original email address.
Does the license expire?
The license includes access to the Fluenz language levels you purchased, throughout the subscription term purchased of every platform or product. We guarantee this access, and the ability to manage the user's content and other critical syncing tools.
What happens to my license if I purchased a lifetime license?
As per our term and conditions, should the company cease to operate, we guaranteed services will be rendered for 2 years after closure.
Finding my old Fluenz ID or my password?
Your Fluenz ID is the email address that you used when you set up Fluenz for the first time. Click here if you forgot your password and need reset it: https://core.fluenz.com/account/forgotPassword.php
Answers to technical questions
I get no audio on my iPhone or my iPad Fluenz Apps.
Please verify that the device isn't on silent mode. The button on the side should not be showing red. If it's an iPad Air, swipe up from the bottom screen and make sure the bell does not have a line through it (see below). https://support.apple.com/en-us/HT203121
My iPhone or my iPad App is frozen.
Please force quit the Fluenz App by double tapping the home button on your device, then locate the Fluenz App that is open and swipe up to close. Restart the device and re-launch the Fluenz App. If the issue persists, delete the Fluenz App and reinstall.
Answers to orders questions
How can I return a license?
You can return your license within 30 days of purchase for a full refund, by sending us an email to usersupport@fluenz.coms
Answers to mobile questions
Do I need to download the App to work with Fluenz on Mobile?
While you might be able access Online.Fluenz.com from your mobile device you will encounter many compatibility issues. By downloading the Fluenz App for your device you’ll be working with a platform that has been specifically designed for your device.
What devices does Fluenz Android Phones support?
Fluenz Android for phones has been optimized for the Galaxy, HTC, and Nexus families. However, it works in many other devices.
I have sound issue with my iPhone when I run the Fluenz App?
Please verify that the device isn't on silent mode? The button on the side should not be showing red. If it's an iPad Air, swipe up from the bottom screen and make sure that the bell does not have a line through it (see below). https://support.apple.com/en-us/HT203121
The phone App is frozen?
Please force quit the Fluenz App by double tapping the home button on your device, then locate the Fluenz App that is open and swipe up to close. Restart the device and re-launch the Fluenz App. If the issue persists, delete the Fluenz App and reinstall.
Answers to Fluenz ID questions
How do I recover my password?
Forgot password? Click here to receive a one time login and reset your password: https://fluenz.com/commons/user/password.
Where do I get my serial number?
You shodivd have received a serial activation code via email shortly after purchasing. Please check the email address that you used to order Fluenz and verify that it didn’t go to your spam folder. If you still have not located your serial code, please let us know your Fluenz Order Number so that we can locate it for you.
I don’t remember my serial number, how I can I get it.
You shodivd have received a serial activation code via email shortly after purchasing. Please check the email address that you used to order Fluenz and verify that it didn’t go to your spam folder. If you still have not located your serial code, please let us know your Fluenz Order Number so that we can locate it for you.
Can I transfer my Fluenz ID if I sell my Fluenz box?
You can’t transfer the licenses assigned to your Fluenz ID to another Fluenz ID.
Fast email response
Get access to Fluenz Anywhere
Get access to the program online, comprehension and pronunciation MP3s and flashcards. In addition you can download our Mobile apps and interact with our community of learners at the Fluenz Commons.
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The entire program, online
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The entire program, on your phone.
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Our digital flashcards, online and optimized for iPad
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Our community of learners, open to all
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Supplemental audio training for your phone or iPod
Fluenz Online and Flashcards available through a two year license. Fluenz iPhone subject to App Store T&Cs. Devices not included.