Prospects want to know what happens between booking and arrival. Reviewers describe the early contact they had with the program, including the phone conversation and the assessment.
A Phone Conversation First
Lauri C (Santa Monica, California) described the first step in the process:
“The first step was an in-depth phone discussion with Sonia to talk about my experience with Spanish and my goals for the program.”
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Assessment Before Arrival
kyt2013 (Houston, Texas, January 2020) described the assessment:
“The folks at Fluenz really make an effort to assess your Spanish skills ahead of time in order to provide the most benefical lessons.”
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Lawrence F (Red Deer, Canada, January 2020) described the same step from his side:
“At Fluenz they achieve a ‘concierge-level’ education experience by assessing your current level with a pre-arrival interview and writing test, and then tailor your sessions to your needs.”
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Pre-Arrival Steps as Reviewers Describe Them
| Step | Reviewer | Reviewer Language |
|---|---|---|
| Phone conversation | Lauri C | “In-depth phone discussion with Sonia” |
| Assessment of Spanish skills | kyt2013 | “Assess your Spanish skills ahead of time” |
| Pre-arrival interview and writing test | Lawrence F | “Pre-arrival interview and writing test” |
| Lessons tailored to the result | Lawrence F | “Tailor your sessions to your needs” |
Bottom Line
Reviewers describe a conversation about their goals, an assessment of their Spanish, and lessons set around the results. These steps happen before arrival, so the first day builds on information the program already has.